1. About This Policy
This Shipping Policy explains how OBI Goods processes, ships and delivers orders placed through obigoods.com. By placing an order with us, you acknowledge and agree to the practices described in this policy.
2. Shipping Destinations
OBI Goods currently ships eligible products to addresses within the United States. Availability may vary depending on the product, destination, carrier restrictions and the size or weight of an item.
Some products may have specific delivery restrictions. If an item cannot be shipped to the address entered at checkout, the applicable restriction may be communicated before the order is completed.
3. Order Processing
Orders are generally processed after payment has been successfully authorized and the order information has been verified.
Processing time may vary by product and availability. Orders containing multiple products may be shipped in separate packages if the products are fulfilled from different locations.
Processing may take longer during weekends, public holidays, promotional periods, periods of unusually high order volume, inventory transfers or other circumstances affecting fulfillment operations.
4. Shipping Methods
Depending on the product and destination, orders may be shipped using standard parcel, expedited parcel, ground, freight or another appropriate delivery service.
The available shipping method and applicable shipping charge, when applicable, will be displayed during checkout before you complete your purchase.
5. Delivery Estimates
Any delivery timeframe displayed on our website or provided in an order confirmation is an estimate rather than a guaranteed delivery date.
Actual delivery time may be affected by carrier capacity, weather, holidays, destination restrictions, address verification, transportation delays, security events or circumstances outside OBI Goods' reasonable control.
6. Shipping Charges
Shipping charges are determined based on factors that may include destination, package dimensions, weight, product type, shipping service and applicable promotional offers.
The shipping charge applicable to your order will generally be displayed before you submit your order for payment.
7. Order Tracking
When tracking information is available, it may be provided by email after your order has shipped. Carrier tracking systems can sometimes require additional time before the first scan or status update appears.
For freight or oversized deliveries, tracking may operate differently and the carrier may contact you to arrange a delivery appointment.
8. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite or unit information where applicable.
If you notice an incorrect address after placing an order, contact us as soon as possible at support@obigoods.com.
We cannot guarantee that an address can be changed after an order has entered fulfillment. Additional carrier charges, return-to-sender costs or redelivery charges resulting from an incorrect address may be the customer's responsibility where permitted by law.
9. Delayed Shipments
If your shipment is delayed, please first review the tracking information supplied by the carrier. If the tracking information indicates an extended delay or appears to have stopped updating, contact us so that we can assist with the matter.
Depending on the circumstances, we may work with the carrier to investigate the shipment before determining an appropriate resolution.
10. Lost Packages
If a carrier reports a package as delivered but you cannot locate it, please check with household members, neighbors, building management or other appropriate delivery locations and contact the carrier where applicable.
You may also contact OBI Goods at support@obigoods.com. We may request information necessary to investigate the delivery.
11. Damaged Shipments
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, retain the product, packaging materials, shipping carton and shipping label. Contact us at support@obigoods.com with your order number and photographs showing the product and packaging.
12. Multiple Shipments
An order containing several products may arrive in multiple shipments. Separate tracking numbers may therefore be provided for different items within the same order.
13. Delivery Refusal
If a shipment is refused without prior authorization from OBI Goods, the package may be returned to the sender. Any applicable return shipping, carrier or handling charges may be deducted from an eligible refund where permitted by applicable law.
14. Circumstances Outside Our Control
OBI Goods is not responsible for delivery delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier disruptions, labor disputes, government actions, public emergencies, security events or other unforeseen circumstances.
15. Contact Us
For questions regarding shipping, delivery or an existing order, contact:
OBI Goods
586 Alabama Ave #1
Brooklyn, NY 11207, USA
Phone: 737-766-8223
Email: support@obigoods.com
Website: https://obigoods.com/