Privacy Policy

1. Who We Are

This Privacy Policy describes the privacy practices of OBI Goods ("OBI Goods," "we," "us" or "our") in connection with our website, online store and related customer services.

Our website is:

https://obigoods.com/

Our contact information is:

OBI Goods
586 Alabama Ave #1
Brooklyn, NY 11207, USA
Phone: 737-766-8223
Email: support@obigoods.com

2. Scope of This Policy

This Privacy Policy applies to information collected through the OBI Goods website, including information collected when you browse our website, create an account, place an order, subscribe to communications, submit a review, contact customer support or otherwise interact with our online store.

This policy does not necessarily apply to independent third-party websites or services that may be linked to or integrated with our website. Those services may have their own privacy policies.

3. Information We Collect

Depending on how you interact with OBI Goods, we may collect several categories of information.

Information You Provide Directly

• First and last name.
• Email address.
• Telephone number.
• Billing address.
• Shipping and delivery address.
• Account username and related account information.
• Order and purchase information.
• Product preferences and shopping information.
• Customer service communications.
• Reviews, photographs, comments and other content you voluntarily submit.
• Information you provide when requesting a return, refund or replacement.

Order Information

When you place an order, we may collect information necessary to process and fulfill that order, including products purchased, order value, shipping destination, billing information, order status, delivery information, return information and related customer-service records.

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, OBI Goods may receive limited transaction information such as payment status, transaction identifiers, payment method type or other information necessary to reconcile the transaction.

We generally do not store complete payment-card numbers on our website servers when payment processing is handled by an independent payment provider.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address.
• Browser type and version.
• Operating system.
• Device type.
• Screen or display information where made available.
• Approximate geographic information derived from technical data.
• Referring and exit pages.
• Pages viewed.
• Links or buttons interacted with.
• Date and time of website activity.
• Website performance and diagnostic information.

4. How We Use Information

We may use collected information for legitimate business and operational purposes, including:

• Processing and fulfilling orders.
• Processing payments.
• Arranging shipping and delivery.
• Providing order confirmations and shipment updates.
• Managing customer accounts.
• Providing customer support.
• Processing returns, refunds and exchanges.
• Investigating damaged, defective or missing orders.
• Preventing fraud and unauthorized transactions.
• Detecting security threats and abuse.
• Maintaining and improving our website.
• Understanding how customers use our website.
• Improving products, services and customer experience.
• Sending permitted marketing communications.
• Maintaining business and financial records.
• Complying with applicable legal obligations.
• Enforcing our Terms of Service and other policies.
• Responding to legal requests and protecting our rights.

5. WordPress and WooCommerce

OBI Goods uses WordPress and WooCommerce or related ecommerce technologies to operate portions of our online store.

Information submitted during checkout, account creation or other website interactions may be stored within our website database, hosting environment or associated systems.

This information may be used for order processing, customer service, inventory management, accounting, tax administration, returns, refunds, fraud prevention and related ecommerce functions.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, maintain shopping carts, support account sessions, improve performance and understand website usage.

Essential Cookies

Essential cookies may be necessary for functions such as shopping carts, checkout, account authentication, security, session management and other core website functions.

Analytics Cookies

Where enabled, analytics technologies may help us understand website traffic, visitor behavior, page performance and other usage trends.

Advertising and Marketing Technologies

Where applicable and permitted by law, advertising or marketing technologies may be used to measure campaigns, understand interactions and deliver or personalize marketing communications.

You may be able to control certain cookies through your browser settings or available cookie controls. Restricting essential cookies may affect the functionality of portions of the website.

7. Payment Providers

Payment transactions may be processed by independent payment providers.

These providers may collect and process payment information according to their own privacy policies and terms.

OBI Goods does not generally control the privacy practices of independent payment processors and recommends reviewing the applicable provider's privacy notice before completing a transaction where appropriate.

8. Shipping and Delivery Providers

To fulfill orders, we may provide necessary customer information to shipping carriers, logistics companies, fulfillment providers and other delivery partners.

Information may include your name, shipping address, telephone number, email address, order information and other information reasonably necessary to complete delivery.

9. Service Providers

We may use trusted third-party service providers to support our business operations.

Depending on the services actually used by OBI Goods, these providers may support:

• Website hosting.
• Website security.
• Payment processing.
• Shipping and fulfillment.
• Email delivery.
• Customer support.
• Analytics.
• Marketing.
• Fraud prevention.
• Tax and accounting.
• Website performance.
• Reviews and customer feedback.

We seek to use service providers that handle information appropriately for the services they provide and in accordance with applicable contractual or legal requirements.

10. Information Sharing

We do not treat customer information as a product for sale. We may disclose information when reasonably necessary to operate our business and provide requested services.

Information may be disclosed to:

• Payment processors.
• Shipping and fulfillment providers.
• Website hosting and infrastructure providers.
• Customer service providers.
• Analytics and technology providers.
• Marketing and communications providers where applicable.
• Fraud prevention and security providers.
• Professional advisers such as accountants, attorneys or auditors where appropriate.
• Government authorities where legally required.

11. Legal Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to comply with applicable law, legal process, court order, governmental request or other lawful requirement.

We may also disclose information where reasonably necessary to protect the rights, property, safety or security of OBI Goods, our customers, service providers or other persons.

12. Business Transfers

If OBI Goods or substantially all of its assets are involved in a merger, acquisition, financing, reorganization, sale or other business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

13. Marketing Communications

Where permitted by applicable law, OBI Goods may use your contact information to send promotional communications about products, offers, promotions, new collections or other business updates.

You can unsubscribe from marketing emails by using the unsubscribe link included in the relevant communication or by contacting us at support@obigoods.com.

Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications. We may continue sending information necessary to process orders, provide customer support, maintain accounts or communicate important service information.

14. Customer Reviews and User Content

If you submit a product review, photograph, testimonial, comment or other content, information contained in that submission may be visible to other users depending on how the feature is configured.

Do not submit sensitive personal information or information about another person that you do not have permission to disclose.

15. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including using strong passwords, protecting account credentials and avoiding sharing login information with unauthorized persons.

16. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• The nature of the information.
• The purpose for which it was collected.
• Whether an active customer relationship exists.
• Order and accounting requirements.
• Returns and warranty considerations.
• Fraud prevention and security requirements.
• Dispute resolution.
• Applicable legal and regulatory obligations.

When information is no longer reasonably required, we may delete it, anonymize it or otherwise dispose of it in accordance with applicable law and our operational requirements.

17. Your Privacy Rights

Depending on where you live and which privacy laws apply to your information, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of certain personal information.
• Requesting a copy of certain information.
• Objecting to or restricting certain processing.
• Withdrawing consent where processing is based on consent.
• Unsubscribing from marketing communications.

These rights are not absolute and may be subject to legal exceptions or limitations.

18. Privacy Requests

To submit a privacy-related request, contact us at:

Email: support@obigoods.com
Phone: 737-766-8223

To protect customer information, we may need to verify your identity before completing certain requests.

We will review and respond to valid requests within the timeframe required by applicable law.

19. Children's Privacy

OBI Goods is an ecommerce website intended for a general audience and is not knowingly directed toward children below the applicable minimum age established by law.

We do not knowingly request or intentionally collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

20. Do Not Track

Some browsers provide a "Do Not Track" setting. Because there is not a universally accepted technical standard for responding to such signals in every environment, our website may not respond to every browser-based Do Not Track signal.

Where applicable law requires us to recognize a legally defined privacy preference signal, we will handle such signals in accordance with applicable requirements.

21. International Data Processing

OBI Goods is based in the United States. Depending on the services and technology providers we use, personal information may be processed or stored in countries other than the country where you live.

Where applicable law requires specific safeguards for international transfers, we will seek to use appropriate mechanisms required by that law.

22. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, content or security of independent third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

23. Social Media and External Platforms

OBI Goods may maintain or interact with social media pages and other external platforms.

Interactions on third-party platforms are governed by the privacy policies and terms of those platforms rather than this Privacy Policy alone.

24. Fraud Prevention

We may use personal information and transaction information to identify, investigate and prevent fraudulent transactions, unauthorized activity, abuse of promotional offers, account misuse and other potentially harmful activity.

Where appropriate, information may be shared with payment processors, fraud-prevention services, carriers or relevant authorities.

25. Business Records

We may retain information necessary for accounting, tax reporting, order history, warranty matters, returns, refunds, customer-service records, dispute resolution, legal compliance and other legitimate business purposes.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices or legal requirements.

When we make changes, we will update the effective date shown at the top of this page.

We encourage you to periodically review this page to understand how your information is handled.

27. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact OBI Goods:

OBI Goods
586 Alabama Ave #1
Brooklyn, NY 11207, USA

Phone: 737-766-8223
Email: support@obigoods.com
Website: https://obigoods.com/

28. Policy Acknowledgment

By continuing to use the OBI Goods website, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how information may be collected and used as described above, subject to your rights under applicable privacy law.