1. Our Return Commitment
OBI Goods wants customers to be satisfied with their purchases. This policy explains when products may be returned, how refunds are processed and what customers should do if an item arrives damaged, defective or incorrect.
2. 30-Day Return Period
Eligible products may be returned within 30 calendar days from the date shown as delivered by the applicable carrier.
To qualify, the return request should be submitted within the 30-day period. Products should generally be unused, in resalable condition and returned with their original packaging, accessories, manuals and other materials where applicable.
3. How to Request a Return
Before sending an item back, contact OBI Goods at support@obigoods.com.
Please include:
- Your full name.
- Order number.
- Product name or SKU, if available.
- Reason for the return.
- Photographs or other information when requested.
We will provide return instructions when your request is approved. Customers should not send merchandise to the business address unless specifically instructed to do so for that particular return.
4. Condition of Returned Products
Returned merchandise should be in a condition that allows it to be inspected and, where applicable, resold. Products should be returned with their original packaging and included components whenever reasonably possible.
Returns may be refused or a refund may be adjusted where permitted by law if merchandise has been materially used, damaged, altered, assembled beyond what is reasonably necessary for inspection, or returned without required components.
5. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law. Examples may include products that are clearly identified as final sale, customized or personalized merchandise, products made to a customer's specifications, or products that cannot reasonably be returned because of their nature.
Any product-specific return restriction disclosed before purchase will apply to that product, subject to applicable consumer protection laws.
6. Damaged or Defective Products
If your product arrives damaged, defective or materially different from what you ordered, contact us as soon as possible at support@obigoods.com.
We may request photographs, videos, packaging information or other details to determine the appropriate resolution.
Depending on the circumstances, an eligible resolution may include replacement, repair, store credit or refund.
7. Incorrect Item
If you receive an item that does not match your order, please contact us before returning it. We will review the order and provide instructions for the appropriate return or replacement process.
8. Return Shipping
Unless otherwise required by applicable law or agreed by OBI Goods, return shipping costs may be the responsibility of the customer for returns based on preference, change of mind or other reasons unrelated to a product defect or fulfillment error.
Where OBI Goods determines that an item was defective, damaged in transit, or incorrectly supplied, we may provide return-shipping instructions or otherwise assist with the return.
9. Refund Processing
Once an approved return has been received and inspected, we will process an eligible refund.
Refunds are generally issued to the original payment method used for the purchase. Depending on the payment provider or financial institution, additional processing time may be required before the refund appears in the customer's account.
10. Refunds Within 30 Days
Eligible refunds will be processed within 30 days after the returned merchandise has been received and the return has been approved, subject to applicable payment-provider processing times and applicable law.
The 30-day refund period refers to the processing of an approved refund and does not necessarily mean that the funds will appear in the customer's account immediately after the refund is initiated.
11. Original Shipping Charges
Original shipping charges may be non-refundable for customer-initiated returns where permitted by applicable law. Where a refund is required because of an incorrect item, qualifying defect or other issue attributable to OBI Goods, the applicable refund may include eligible shipping costs.
12. Partial Refunds
In certain circumstances, a partial refund may be appropriate instead of a full refund, including where only part of an order is returned or where a returned item has missing components or damage attributable to handling beyond what is reasonably necessary for inspection.
13. Order Cancellation
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment.
An order that has already entered fulfillment or shipment may need to be handled through the applicable return process.
14. Exchanges
Exchanges may be available depending on product availability and the circumstances of the request. If the requested replacement is unavailable, OBI Goods may offer another appropriate resolution, including a refund where applicable.
15. Fraud, Abuse & Misuse
OBI Goods reserves the right to review unusual or repeated return activity and to take appropriate action where there is evidence of fraud, abuse or misuse of the return process, subject always to applicable law.
16. Consumer Rights
This policy does not limit or exclude any mandatory consumer rights, warranties or remedies that cannot legally be excluded or limited under applicable law.
17. Contact Us
OBI Goods
586 Alabama Ave #1
Brooklyn, NY 11207, USA
Phone: 737-766-8223
Email: support@obigoods.com
Website: https://obigoods.com/